Delivery policy

Shipping Policy

Thank you for choosing The Plant Factory for your greenery needs! To make sure you have all the information you need regarding our shipping process, we've outlined our shipping policy below.

Free Pickup:

  • Condition: Available for all orders
  • Price: Free
  • Description: You have the option to pick up your plant orders for free at The Plant Factory. Once your order is ready, we'll send you an email with the pickup details

Australia wide delivery:

Please see rates at checkout for delivery options. We reserve the right to cancel any orders that exceed reasonable delivery costs or have been not processed correctly at the checkout.

If you enter the incorrect information for delivery, the customer is liable for paying any additional postage transfer fees to any updated addresses. 

*Please note we do not deliver to PO boxes. If you wish to have delivery to a PO box please contact us for a custom delivery rate.

 

    General Information:

    • We aim to process and dispatch all plant orders within 
    • Shipping times may vary based on your location and selected shipping method.
    • Once your plant order is shipped, you will receive a confirmation email with tracking information.

    Contact Information:

    If you have any further questions or special requests regarding plant shipping, feel free to contact our customer support at the provided email address.

    Thank you for choosing The Plant Factory for your greenery delights!