Privacy policy

Privacy Policy

Effective Date: 2023

Introduction:

Welcome to The Plant Factory! This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect:

We may collect personal information when you:

  • Place an order on our website
  • Create an account
  • Subscribe to our newsletter
  • Contact our customer support
  • Participate in surveys or promotions

The types of personal information we may collect include:

  • Name
  • Contact information (email, phone, address)
  • Payment details
  • Order history

How We Use Your Information:

We use your personal information for the following purposes:

  • Processing and fulfilling orders
  • Sending order confirmations and updates
  • Providing customer support
  • Sending newsletters and promotional materials (if subscribed)
  • Improving our products and services

Information Sharing:

We do not sell or trade your personal information to third parties. However, we may share your information with trusted third-party service providers to facilitate order processing, delivery, and customer support.

Security:

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices:

You can manage your communication preferences by:

  • Unsubscribing from our newsletter
  • Updating your account settings

You have the right to:

  • Access, correct, or delete your personal information
  • Object to the processing of your personal information

Cookies:

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

Changes to the Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices. The revised policy will be effective immediately upon posting on our website.

Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at contact@theplantfactory.com.au.

Thank you for choosing The Plant Factory!